Migration guide

From Avito Operator to Omra

If you sell on Avito and answer messages from their browser inbox — you have no funnel, no AI, no analytics. Omra turns Avito into a real CRM channel with AI auto-replies, shared funnel, and unified contact history.

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What you lose by staying on Operator:

Avito Operator $0

• Avito Operator is free, but no funnel
• Avito Pro is mandatory (from $30/mo per category)
• Each manager logs in separately, no shared history
• No AI auto-replies for night shifts
• No analytics (response time, conversion rate)

Omra 2026

• Starter plan — TBD (2026 launch)
• Avito + Telegram + WhatsApp in one
• AI Pilot answers 24/7
• Kanban funnel, shared per-contact history

One inbox for all channels

Avito Operator is Avito-only. If a customer came from Avito then messaged on WhatsApp — that's two threads in two places. In Omra all channels merge by contact.

AI Pilot for Avito

Common scenario: customer asks 'in stock?' at 11:30 PM. In Operator you see it next morning. Omra AI Pilot answers instantly, checks Class365 stock, reserves it — no human in the loop.

Funnel and analytics

Avito Operator is just an inbox. No deal stages, no conversion. Omra: kanban with custom fields, analytics per manager and channel.

Team, not separate browsers

In Operator each manager logs in alone and sees their own chats. In Omra: shared account, assignments, tags, unified customer memory.

Custom tools and integrations

The AI agent in chat can compute CDEK shipping, pull Class365 stock, check Tinkoff payment — all via Custom Python tools.

Side-by-side

	Avito Operator	Omra
Product type	Browser inbox for one channel (Avito)	Multi-channel CRM with funnel and AI
Cost	$0 (but Avito Pro is required)	Monthly, no contract
Unified channels	Avito only	Avito + Telegram + WhatsApp + IG + SMS
AI auto-replies	No (templates only)	AI Pilot with tools and context
Funnel / pipeline	None	Kanban + funnel, custom fields
Per-contact history	Per listing, not per contact	Per contact across all channels
Team workflow	Each with their own login and chats	Shared account, assignments, tags
Analytics	Absent	Response time, conversion, per manager
Custom code tools	No	Per-company Python sandbox
Self-hosted	No	Proxmox LXC + Docker compose
Class365 / Wildberries / Ozon	No	Native tools
Zero setup	Yes	Needs setup (~2 hours)

How to migrate from Avito Operator to Omra

⏱ 1-2 hours for teams up to 5 people

1 Generate OAuth keys in Avito Pro: Cabinet → Settings → API → create app
2 In Omra: Agents → New agent → Avito → paste OAuth keys
3 Existing Avito chats sync automatically in 5-10 minutes
4 Configure AI Pilot prompt: tone, product categories, allowed tools
5 Connect other channels (Telegram/WhatsApp) — customers often switch between them
6 Import contacts via CSV if you have a list elsewhere

Free onboarding call: Avito channel + AI Pilot setup tailored to your catalog.

FAQ

Avito Operator is free — why pay?

Operator is free, but Avito Pro (without which Operator doesn't work) is not. Plus lost sales: night messages, leads without a funnel, competitors who reply in 2 minutes while you're busy. At 50+ chats/day, AI Pilot pays back the Omra subscription within a week.

Will Avito ban auto-replies?

No, if the AI replies from the same account as the manager (via the official Avito Messenger API that Avito itself provides). We don't simulate human typing or use grey middlemen.

What about old Avito chat history?

Avito Messenger API gives the last 30 days on first connection. Older — stays in Operator UI as backup. In practice active threads pull into Omra immediately.

Can I reply manually and via AI at the same time?

Yes. That's AI Pilot mode: AI takes first reply, escalates to manager on complex questions, fallback to human if the customer asks. Configurable in the prompt.

What if I have multiple Avito accounts?

Each connects as a separate Avito agent. All listings and chats in one CRM, filter by account. Useful for agencies and multi-brands.

Does self-hosted work with Avito?

Yes. OAuth tokens are yours, chats go through your server. Avito doesn't care where the CRM is hosted.