Migration guide

From Wazzup to Omra

Wazzup is a WhatsApp/TG/IG gateway for integrating with amoCRM/Bitrix/RetailCRM. Omra gives you messengers + CRM + AI agent + custom tools in one product — no separate CRM subscription needed.

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Real cost for a 5-person team:
Wazzup24 $660
  • • $7 × 5 channels × 12 months = $420 (Wazzup Pro)
  • • + amoCRM/Bitrix $9-15/user × 5 = ~$540-900/year
  • • + AI/chatbot features extra (if needed)
  • • = $960+/year minimum for the Wazzup + CRM stack
Omra 2026
  • • Starter plan — TBD (2026 launch)
  • • Messengers (TG/WA/IG/Avito/SMS) included
  • • AI Pilot included, custom tools free
  • • No separate CRM subscription

One product instead of a two-tool stack

Wazzup isn't a CRM by itself — it's a messenger aggregator. Without amoCRM/Bitrix you only see raw chats. Omra is CRM + messengers + AI in one.

AI Pilot out of the box

Wazzup has templates and simple auto-replies, but no real AI agent. Omra AI Pilot answers in chats with context and tools — covers night shifts and FAQ.

Custom Python tools for AI

Wazzup doesn't run your code. Omra does. The AI agent can compute CDEK shipping, check Wildberries stock, pull a Class365 order — all in chat with the customer.

WhatsApp without mandatory WABA

Wazzup pushes you to a paid WABA channel via a partner. Omra supports non-WABA WhatsApp too (via neonize) for micro-SMBs without WABA budget.

Self-hosted option

Wazzup is cloud-only — your chats go through their server. Omra installs on your Proxmox/Docker in an hour.

Side-by-side

Wazzup24 Omra
Product type Messenger aggregator for plugging into another CRM CRM + messengers + AI in one
Stack cost for 5-person team $960+/year (Wazzup + amoCRM/Bitrix) Monthly, no separate subscription
AI agent in chats Templates + simple auto-replies Full LLM agent with tools
Custom code tools No Per-company Python sandbox
MCP server No Yes — Cursor / Claude Code / OpenAI Responses connect
WhatsApp WABA via partners (Wazzup isn't a WABA provider) WABA + non-WABA via neonize
Telegram + Instagram Supported Supported
Avito Supported Supported + AI auto-replies
SMS Via providers (pay per SMS) Via your Android phone (free)
Funnel / pipeline Depends on the CRM it's plugged into Kanban + funnel native
Self-hosted No Proxmox LXC + Docker compose
CRM integration maturity Mature modules for amoCRM/Bitrix/RetailCRM We don't integrate into another CRM — we are the CRM

How to migrate from Wazzup + CRM to Omra

⏱ 4-6 hours for teams up to 10 people

  1. 1 Export deals and contacts from your current CRM (amoCRM/Bitrix/RetailCRM): Settings → Export → CSV
  2. 2 In Omra: Team → Import CSV (auto-mapped)
  3. 3 Connect messengers directly in Omra (TG/WA/IG/Avito) — disconnect Wazzup
  4. 4 Configure AI Pilot: prompt + allowed tools list
  5. 5 WABA: reconnect via your Meta Business Manager (we'll help; no middlemen)
  6. 6 Archive Wazzup + old CRM for 1 month as backup
Free onboarding call: review your Wazzup + CRM setup, build a migration plan.

FAQ

What's the difference between Wazzup and Omra?
Wazzup is a gateway: it connects messengers to your CRM (amoCRM/Bitrix), but doesn't work without one. Omra is a standalone CRM with built-in messengers and AI agent. So switching means dropping amoCRM/Bitrix too — for a single product.
Will my WhatsApp numbers work?
Yes. WABA number reconnects via Meta Business Manager to our infra. If you have non-WABA (via Wazzup without official verification) — we support that too via neonize.
What about 1C / Bitrix integrations?
Wazzup doesn't talk to 1C directly — that's done by the CRM it plugs into. We have Class365 (1C-style for retail) as a native tool. For 1C — webhooks or Custom Python tool.
Will AI Pilot replace a manager?
Not completely. AI handles common questions (stock, price, shipping, order status), takes night shifts, does initial qualification. The manager handles hot leads and complex cases. For a team of 5, typically saves ~30-50% of operator time.
Does self-hosted work with WhatsApp?
WABA — yes (auth on your Meta, chats through your servers). Non-WABA via neonize — also self-hosted. Total independence.
How's support?
Telegram chat, MSK or LATAM hours. We enter your account via impersonation for complex cases. No tickets.

Ready to replace Wazzup + CRM with a single product?

Free onboarding call: review your setup, build a migration plan.

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